Shipping policy
Shipping Policy – MindGlow
Thank you for shopping with MindGlow. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Processing Times
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Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
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Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Estimates
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Standard Shipping (U.S.): 5–8 business days.
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Expedited Shipping (U.S.): 3–4 business days.
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International Shipping: Delivery times vary by destination (typically 7–12 business days).
Shipping charges for your order will be calculated and displayed at checkout.
3. Tracking Your Order
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Once shipped, you will receive an email containing your tracking number.
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Tracking may take up to 24–48 hours to update.
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You can track your order directly on the carrier’s website.
4. Shipping Restrictions
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We currently ship to the United States and select international destinations.
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Some items may be restricted in certain countries due to customs regulations.
5. Customs, Duties & Taxes (International Orders)
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International customers are responsible for any customs fees, duties, or taxes imposed by their country.
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MindGlow is not responsible for delays caused by customs clearance.
6. Wrong Address Disclaimer
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Customers are responsible for providing an accurate shipping address at checkout.
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If you entered an incorrect address, contact us immediately at trymindglow@gmail.com.
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If your order has already shipped, we cannot guarantee address changes.
7. Lost, Stolen, or Damaged Packages
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Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.
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If your package arrives damaged, please contact us at trymindglow@gmail.com within 7 days with photos, and we’ll work with you to resolve the issue.
8. Delays
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Delivery times are estimates and not guaranteed. Weather, carrier delays, or holidays may extend shipping times.
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In rare cases of extended delays, we will contact you with updated information.
9. Contact Us
If you have any questions about shipping, please contact our support team: